Guidance for VROs and other Staff

Please Note:

There are other COVID 19 items in the Media Area (link above)

PROF Supports our Superheros - The NHS

Covid-19 update from LARO 10 July 2020

Please note that despite the Governments relaxation of social distancing from 2 to 1 meters, there is no change in the guidance to the Transport sector where 2 meter distancing should still be maintained (please see the link below). Hence recovery operators should still carry out a dynamic risk assessment and unless every other avenue has been exhausted, no passengers should enter or be carried within the recovery vehicle. Government Publication Here

IVR produce Key Worker ID

Following the latest emergency COVID-19 meeting spearheaded by PROF, the IVR wasted no time in producing free industry Key Worker ID cards in anticipation of possible even tighter Government control measures. The purpose of the cards is to ensure workers can be identified as recovery key worker personnel whilst travelling to and from work or when working. They highlight that rescue/recovery personnel, as transport workers, have currently been given key worker status under the COVID-19 emergency measures. The card is a physical card and does not need special software to read it, but will need drivers to clearly write their name on it, and to carry their driving licence or DQC card with them.

To obtain your free copies for your roadside rescue/recovery staff please email You will need to provide the names of the staff you would like a card for and the address you would like them delivered to. The cards are valid until COVID-19 emergency measures cease or until the Government changes the ruling on transport workers, so keep an eye on the IVR website news area, social media or check in with your work providers to see when they are no longer valid.

Lastly attention should be drawn to the way the IVR office team pitched in to get these cards out so quickly. So next time you speak to Mary Edwards, Dee Bacon, Antonia Hansen and Rianne McLeod at the IVR please give them a pat on the back.

Although the cards are free, donations to Recovery Industry Support Charity (RISC) would be greatly appreciated. Please contact Vijay at RISC 01707 282 930 to pay by bank transfer, or send a cheque payable to Recovery Industry Support Charity and mail it to the IVR to forward on.

PROF Coronavirus COVID – 19 Driver and Essential Staff Guidance

Government Guidance must be followed at all times


Best and safe working practices when recovering members of the public and their vehicle

  • Standardised questions for staff/drivers to ask.
  • Keep the Club / Motoring organisation aware of your intentions at all times.
  • All passengers must sanitise hands.
  • Sanitise all touch points to the disabled vehicle.
  • Sanitise the keys and hand over on a tray or bucket, NOT hand to hand.
  • Keep a safe distance at all times (2m).
  • Sanitise the recovery vehicle after every job.
  • Drivers to change their clothing as soon as possible after shift.
  • Avoid using on-road services unless essential.

  • Specialist Jobs, multiple staffing;
  • Don’t share tooling and equipment.
  • Keep a safe 2m distance from your colleagues.

Leave the passengers in the disabled vehicle?

  • This practice is not illegal, best practice guide says, this is for a disabled person, we have to consider this to be the case, as this is an ‘Infectious Disease’ and has no defined status within our Best Practice Guide. Be careful as this could cause more problems than it solves!
  • Operator to follow IVR COVID-19 Rescue Protocol (Document No POL010).

Office Based Staff

Office Critical Workers / Control / Accounts / Parking

  • Where possible, work from home!
  • Critical workers only – to be in the designated offices.
  • Operate a ‘CLEAR DESK’ policy, thus keeping potential transition to a minimum and for ease of sanitising.
  • Avoid direct contact through office equipment and stationary.
  • ALL other staff are to be banned from entering.
  • Adjust desk spaces for 2m distance.
  • Sanitise surfaces including door handles etc. every hour.
  • Do not share computer keyboards, telephones, headsets etc. unless they are thoroughly sanitised after shift changes.
  • Staff social facilities to be placed out of bounds including kitchen areas.
  • Keep fresh air circulating by opening windows.
  • Keep a safe distance during staff handover processes.
  • Smokers, if they must – keep as safe 2m distance from each other and dispose of responsibly.

Yard or Compound

Yard – Storage Collections / Deliveries / Goods-in

  • Yard areas to be kept locked and out of bounds to unauthorised staff or visitors.
  • Sanitise regularly the gate entry touch points.
  • Sanitise all touch points to the disabled vehicle.
  • Sanitise the keys and hand over on a tray or bucket, NOT hand to hand.
  • Regularly sanitise all yard equipment, such as fork truck, lifts, dolly’s, skates etc.
  • If possible, limit the use of the fork truck to one person only.
  • Keep all drivers out of any Staff / Tea rooms
  • Sanitise all goods delivered.

Please Note: The latest version of this and other COVID 19 items can be found and downloaded in the Media Area (link above)

all rights reserved © Copyright 2020 by Andy Lambert